I am regular commuter by uber. I got their pass for a month where they said they subsidize for fix rout and my rout was also fixed. I ended up paying much more for that month until I canceled at the end.
When I asked them why the cost was higher, they keep not answering it and changing the subject that pass cannot be cancelled.
This is both lie to sell fake product and very poor customer service.
Want to see the real deal?
More inside scoop? View in App
More inside scoop? View in App
blind
SUPPORT
FOLLOW US
DOWNLOAD THE APP:
FOLLOWING
Industries
Job Groups
- Software Engineering
- Product Management
- Information Technology
- Data Science & Analytics
- Management Consulting
- Hardware Engineering
- Design
- Sales
- Security
- Investment Banking & Sell Side
- Marketing
- Private Equity & Buy Side
- Corporate Finance
- Supply Chain
- Business Development
- Human Resources
- Operations
- Legal
- Admin
- Customer Service
- Communications
Return to Office
Work From Home
COVID-19
Layoffs
Investments & Money
Work Visa
Housing
Referrals
Job Openings
Startups
Office Life
Mental Health
HR Issues
Blockchain & Crypto
Fitness & Nutrition
Travel
Health Care & Insurance
Tax
Hobbies & Entertainment
Working Parents
Food & Dining
IPO
Side Jobs
Show more
SUPPORT
FOLLOW US
DOWNLOAD THE APP:
comments
The only business benefit of buying the pass is for Uber to ensure you will not end up using Lyft. That's same as cost of customer retention.
When the discount isn't linear with distance, people will overuse it and reduce the profit margin (use it for the longest rides etc).
If the discount is linear to distance , it can't be 30% of the ride cost. Customer acquisition cost is usually 5-10%. 20-50% is already bleeding for a company that is bleeding money.
It's possible my understanding is limited, but unless you actively encourage off peak ridership in some way, this idea of fixed cost will bleed money.
Switching to use more lyft if uber keeps pulling crap like this.
My rate went up when I got the pass. I contacted support over many messages and most of the time a copy past message is my response.
Very disappointing....
I also was not able to cancel for a month even though I message them in first day....
I'm going back to Lyft.