Uber pass is fake...

Amazon
007.

Go to company page Amazon

007.
May 17, 2019 13 Comments

I am regular commuter by uber. I got their pass for a month where they said they subsidize for fix rout and my rout was also fixed. I ended up paying much more for that month until I canceled at the end.

When I asked them why the cost was higher, they keep not answering it and changing the subject that pass cannot be cancelled.

This is both lie to sell fake product and very poor customer service.

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TOP 13 Comments
  • Google / Eng
    l9 πŸ‘οΈ

    Go to company page Google Eng

    l9 πŸ‘οΈ
    To me this is how I see:

    The only business benefit of buying the pass is for Uber to ensure you will not end up using Lyft. That's same as cost of customer retention.

    When the discount isn't linear with distance, people will overuse it and reduce the profit margin (use it for the longest rides etc).

    If the discount is linear to distance , it can't be 30% of the ride cost. Customer acquisition cost is usually 5-10%. 20-50% is already bleeding for a company that is bleeding money.
    May 18, 2019 2
    • Amazon
      ed3Gyy

      Go to company page Amazon

      ed3Gyy
      Uber should also be able to use the pass data to plan capacity, knowing in advance what rides are likely to be requested based on the fixed route. That should be worth something in terms of optimizing the number of drivers on the road.
      May 18, 2019
    • Google / Eng
      l9 πŸ‘οΈ

      Go to company page Google Eng

      l9 πŸ‘οΈ
      Except the majority who use this are commuters, who will usually do peak time travel. This is actually very useful as a city pass (like those hop on hop off passes) where there are no guarantees to use it all k times.

      It's possible my understanding is limited, but unless you actively encourage off peak ridership in some way, this idea of fixed cost will bleed money.
      May 18, 2019
  • Uber
    kettle

    Go to company page Uber

    kettle
    Don't try to explain something with ill-intent when mere incompetence explains it...
    May 20, 2019 1
  • Amazon
    PotatoSale

    Go to company page Amazon

    PotatoSale
    I bought that pass too. Completely useless. I thought the pass would protect me from surgery pricing to and from work. That wasn't the case. Worst of all they made it recurring subscription every month. I tried to cancel, and get my money back, but the app only lets you stop from next month.
    Switching to use more lyft if uber keeps pulling crap like this.
    May 19, 2019 0
  • Oath
    OPnd70

    Go to company page Oath

    OPnd70
    Uber be like
    May 18, 2019 0
  • Uber
    sadbear

    Go to company page Uber

    sadbear
    But we already subsidize your routes. All of them. What else do you want?
    May 18, 2019 1
    • Amazon
      007.

      Go to company page Amazon

      007.
      OP
      Kidding me?

      My rate went up when I got the pass. I contacted support over many messages and most of the time a copy past message is my response.

      Very disappointing....

      I also was not able to cancel for a month even though I message them in first day....

      I'm going back to Lyft.
      May 20, 2019