Microsoft Customer Success Account Manager

Enterprise Networking Solutions / Admin
jays23

Enterprise Networking Solutions Admin

jays23
Jan 9 35 Comments

Hi all!

So I’ve done my research on the CSAM and I’m hearing a 50/50 split on what the role entails. I have my interview on Wednesday, January 12. I’m going to have three (3) 45 minute interviews (2 Behavioral interviews), and one (1) role play interview with a presentation. Has anyone recently had an interview? Any feedback or tips are highly appreciated!

#tech #microsoft #CSAM

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TOP 35 Comments
  • I’m leaving the role after 1 year. You end up, well at least my experience, doing a lot of different things as the role responsibilities are in a grey area.

    Hard to be strategic with customers at leadership level as CSAMs aren’t normally exposed or invited to those level of engagements with the CE/CTL. Most of the extended account team will view you as the ‘support’ person and pull you into all issues.

    It’s not too bad but I’m not growing in this role and don’t want to stay just for the decent WLB and comp. Leaving for same pay but better opp for career growth.
    Mar 23 15
  • How much do they pay CSAMs?
    Jan 9 5
  • EY / Consultant
    hshshsh

    Go to company page EY Consultant

    hshshsh
    The interviews are very conversational. Be prepared to answer behavioral questions on how you’ve interacted or handled difficult situations with clients in the past.

    If the role has technical requirements, then be prepared to share similar examples of your work.

    All the best!
    Jan 9 0
  • KPMG
    SD23

    Go to company page KPMG

    SD23
    Yikes seeing a lot of negative comments about CSAM at Microsoft. Anyone care to share why?! Getting an offer next week
    Mar 18 2
  • That is a long interview. What organization is this. STAR format is always good. Highlight your impacts. Discuss how you can pull multifunctional teams together, escalate when needed and drive consumption with key stakeholders. Good luck!
    Jan 9 1