Example: When opening trouble tickets, you are NOT helping by putting dashes in the telephone number. I copy/paste into systems that expect 10 digits only.
Better question is, why don't ticketing systems simply filter out non-numeric characters? Easiest thing in the world to do.
Allow me to fill you in: We used to have drop down fields so customers only could select pre-formatted asset ID’s that were actually part of their account. For some reason, in the latest revision of the online portal, this was changed to a free form text box because we have an extremely small % of our customers (wholesale carriers, specifically) who may need to report telephone numbers that do not appear in their “account” per se. This ruined it for the other 99%. Now we have customers opening tickets up on numbers that belong to other lines of business or inventories (local instead of business, etc) and people sending circuit tickets to the VoIP department, and vice versa.
I’ve seen the same thing - no guard rails. Frankly, I blame the project managers that implement these tools.
Ok
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Why do you allow dashes when inputting phone number in first place?
This.
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