What is up with Uber Eats customer service lately?

Amazon
offerme

Go to company page Amazon

offerme
Nov 25, 2021 8 Comments

I used to order from both Doordash and Uber eats a lot. Anytime I run into an issue or delay, either would refund or cancel order for free.
Lately though, something happened to Uber eats's customer service:

1- There is no longer a way to chat with a customer service. They make it difficult to reach someone.
2- I had a delay for an order(Like an hour from the time they were supposed to get here). When I reached out to someone, they said the order will arrive at the time shown on screen....YEAH, that time was an hour ago. They refused to refund or cancel. I picked up the order myself!
3- Someone did not deliver the order recently. They also refused to refund.

Looks like I will be using only Doordash from now on. But what the heck happened to Uber eats?

#uber #ubereats #doordash

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TOP 8 Comments
  • Google
    βˆ† 🧠

    Go to company page Google

    βˆ† 🧠
    DoorDash has stopped refunding automatically when items in my order are missing/incorrect. Every time, I need to talk with support to get credits issued.

    Really makes me think twice about using DD. I was willing to pay their insane fees for the convenience of not having to leave my house, but if there's a good chance I'll need to spend 10-15 minutes chatting with a support agent anyway to get mistakes fixed, that really kills the incentive.
    Nov 25, 2021 1
  • Procore
    IisBozo

    Go to company page Procore

    IisBozo
    If I have an issue with an Uber Eats order I get a refund automatically without speaking to anyone.

    It sounds to me like you've overdone this and have run afoul of their algorithms that detect refund fraud. Have you abused refunds?

    TLDR: you're no longer considered worth refunding.
    Nov 25, 2021 1
    • Amazon
      offerme

      Go to company page Amazon

      offerme
      OP
      I have asked for refunds before yes. But mostly because the restaurant mess up or something of that sort.

      Looks like they need to work harder on their detect refund fraud algorithm.
      Nov 25, 2021
  • KPMG
    Fup

    Go to company page KPMG

    Fup
    DoorDash is the best. Always works great and in time.
    Nov 25, 2021 0
  • Amazon / Eng
    healthca

    Go to company page Amazon Eng

    healthca
    Uber Eats is still good for that in my experience
    Nov 25, 2021 0
  • Wish
    pUbu08

    Go to company page Wish

    pUbu08
    Doordash isn't all that great either. Their estimated delivery times go up to an hour just for the pizza place 10 mins away. And then they keep pushing back the delivery time from there... I switched to skip the dishes, a lot more reasonable imo
    Nov 25, 2021 0