Why LinkedIn sucks as a product

Mar 7, 2018 43 Comments

I don't go on LinkedIn all that much so when I do I usually have a ton of pending invitations. I like to quickly evaluate if I want to accept a strangers profile by looking over their profile and make sure they aren't going to spam me or something.

On Android, LinkedIn's interface does a great job letting you quickly evaluate profiles and then returns to the rest of the pending requests. Unfortunately, every time I try to go through these pending requests, I get accused of using a automation tool and my account gets locked. There's no way for me to contact support and express the issue as when your account gets locked, you cant sign in and you need to sign in to contact support on LinkedIn (horrible product design).

Would love for someone to take this feedback back to the product team and/or connect me with someone who can help me get my account unlocked or provide an email address I can contact.

I'm currently thinking about just stopping using LinkedIn altogether..

Why LinkedIn sucks as a product

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TOP 43 Comments
  • Capital One / Eng SCp087
    Sorry but,

    You forgot.

    To space your posts.

    Just like this.

    #INSPIRATION
    Mar 7, 2018 4
    • Facebook clickfarm
      OP
      How am I supposed to get life changing content like that with my account locked
      Mar 7, 2018
    • LinkedIn / Other
      o-renishii

      LinkedIn Other

      BIO
      As your leader, I encourage you from time to time, and always in a respectful manner, to question my logic
      o-renishiimore
      Hah. That was funny. But hey, also, don’t blame the messenger.
      Mar 7, 2018
  • Microsoft O2
    What happens to a product when it gets acquired by Microsoft? Exactly!
    Mar 7, 2018 1
    • Microsoft roNNyK
      LOL. Beginning of the end?
      Mar 7, 2018
  • EventMobi / Eng
    OPMsa

    EventMobi Eng

    PRE
    Google
    OPMsamore
    Does LinkedIn hire designers? Is it just me that find the overall design of the website looks outdated?
    Mar 7, 2018 1
    • LinkedIn / Other
      o-renishii

      LinkedIn Other

      BIO
      As your leader, I encourage you from time to time, and always in a respectful manner, to question my logic
      o-renishiimore
      Care to share more details? Happy to listen here.
      Mar 7, 2018
  • Microsoft War
    Why does Facebook suck and that is actually the right question :) , I haven’t gone to Facebook in a year , as a professional LinkedIn is my best friend
    Mar 7, 2018 0
  • LinkedIn Ydv7)8
    Lol. You may be unlocked if upgrading to premium. It’s our core culture that (Paid) member comes first
    Mar 7, 2018 3
    • Microsoft roNNyK
      @Ydv7)8: WOW, really? So paid members can be allowed to abuse the system (if that’s how the system is evaluating user actions)

      Is that something you had before (as a culture) or something you adopted after being acquired by MSFT? 😊
      Mar 7, 2018
    • LinkedIn / Eng voyager
      This is not true. Our paid premium customers definitely do not “come first”. Imo premium is a shitty product with not even close to enough features to justify price. Everything we build goes to all members basically and even though LinkedIn is buggy, we’re trying to build better infra to be able to scale better.
      Mar 13, 2018
  • Just curious, what’s the workflow “visit our help center”?
    Mar 7, 2018 2
    • Facebook clickfarm
      OP
      It sends you to this page
      Mar 7, 2018
    • Facebook clickfarm
      OP
      Which does nothing for a user who isn't using a third party application and is getting kicked off the platform for just trying to quickly review connection requests on LinkedIn
      Mar 7, 2018
  • SAP HkVX62
    LinkedIn tries too hard to be like Facebook
    Mar 7, 2018 0
  • LinkedIn OzrW50
    @OP Although the portal to open a ticket with CS requires you to log in, you can just send them an email. lcshelp@linkedin.com should be able to help, and would take your feedback to. You are expressing a pain point that a lot of us agree with.
    Mar 8, 2018 2
    • Facebook clickfarm
      OP
      I send this message twice to two different LinkedIn help emails and got the same message copy and pasted word for word from different people. They didn't even read my message :(
      Mar 11, 2018
    • Facebook clickfarm
      OP
      Here's the copy and paste two different LinkedIn support people send me. Word for word identical from both. They didn't read a single word I wrote.
      Mar 11, 2018
  • LinkedIn / Eng
    Take5

    LinkedIn Eng

    PRE
    Amazon, IBM
    Take5more
    Cause FB and Google have poached the best PMs.
    Mar 8, 2018 4
    • Facebook Zyfr
      Umm yeah probably.
      Mar 11, 2018
    • LinkedIn / Eng
      Take5

      LinkedIn Eng

      PRE
      Amazon, IBM
      Take5more
      Ok Dm-ing both you and op
      Mar 11, 2018
  • Microsoft roNNyK
    OP. Just curious, if this reproducible via web or iOS.... this is no way is defending LKDN’s approach but wondering if this is isolated to implementation on Android or overall product’s workflow...
    Mar 7, 2018 2
    • Microsoft O2
      You mean 'isolated' to millions of users? Makes sense
      Mar 7, 2018
    • Microsoft roNNyK
      O2. Apologies, I didn’t mean it as if it was a smaller issue (from customer impact standpoint)... just trying to understand or isolate the cause...
      Mar 7, 2018

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