My Amazon account was closed due to "unauthorized access" but I'm 1000% certain that all of the "suspicious activity" was me. I tried to purchase gift cards a few but Amazon's fraud detection algorithms are abysmal. After calling customer service and verifying *many* account details, I tried the purchase again and my entire account was closed.
I've been lied to over & over that I'll receive a "form" by email to clear everything up. That never happened. I have years & years of transaction data I need access to. In addition, all my Audible purchases are no longer accessible. Under GDPR and/or CCPA laws I think my rights to access to my own information are being violated.
Can anyone help me connect to a team that can actually help? Do I have legal recourse? Whenever I call it seems nobody can escalate me anywhere. Thanks in advance. #amazon
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Technically, you're not 100% confident either.