Wells Fargo system issues?

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DTqQRL
Feb 19, 2019 22 Comments

Wells Fargo's system went down recently and it's been a cause for concern for me. I recently moved to the US and chose Wells Fargo because it was close to my home, but when the system went down a week or so ago I kept getting fraud alert texts from them. I was fine with the text messages and to a certain extent am okay with the system going down, but when trying to investigate these fraud alerts by calling the Wells Fargo number I had to basically input my card info and password over the phone. How safe is this??

Before coming to the States I used to bank with HSBC. HSBC provided you with a little digital code generator to use when you needed to speak with someone over the phone or to access your online banking. They started doing this like 10 years ago. I believe most Asian banks provide this kind of service. Are all US banks stuck in the dark ages with having to provide your sensitive info over the phone?? Or are there better banks with better security measures? Who would you recommend banking with in the US? Bank of America? Chase? Citi? Or is Wells Fargo the best here? Let me know below.

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