Tech Support Job Title But Doing Development Work

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BambooTip

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BambooTip
Jul 25, 2021 4 Comments

My official title is “Tech Support Engineer”, but my boss told me to just focus on development work and not worry about helping end users anymore because of the great value I provide through dev work.

To describe my daily duties in a nutshell:

Various departments go to my boss, describe a problem to him, and he simply tells me to engineer the solution via code. I write the programs and the accompanying unit tests, submit for code review to the SRE team, and release via our CI/CD system.

I’m the only person on the Tech Support team doing this kind of work, everyone else just does user troubleshooting and break/fix things. I think I should try to join the SRE/DevOps team and get paid of more since I’m doing that work anyway?

TC is 95k in VHCOL

#engineer #it

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