So Uber announced it will also rollout tipping in app. The main reason I use Uber lately, given all the negativity surrounding the company, is the no tipping experience. Once it takes effect, I'll probably go to Lyft unless the solicitation is not in your face. The tipping culture adds that extra tiny bit of stress that I would rather not deal with, given a choice. From what I understand, this was an explicit choice by Uber to differentiate and improve the customer experience (as is underpaying drivers, you know the argument).
Anyone else have thoughts around this?
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comments
We are lucky to have a great competitor like Lyft - and you should absolutely use them if you feel they are a better fit for you - may that be pickup time, price, coverage, brand or other reasons.
isn't this exactly pricing the service based on the user? Rich users will tip more, not so rich will tip less..