do you feel annooyed when empowered but incapable employees do any of these? I dislike when people can’t communicate via email properly and find excuses like that
I'm confused. Should I be doing the red one or the green one? For example Thanks for your patience is a move that absolves you of any responsibility. Sorry for the delay is better.
I think green one is the correct one based on other examples
Yeah that was my interpretation as well. I like "thanks for your patience" as I personally apologize too much, so I'm training myself to phrase things differently. However, it is totally situation dependent and sometimes you should say "sorry for the delay".
Annoyed when people do the green check mark or the red cross ?