Not sure if any people can relate, but I feel like I got tricked into a billing support role at my company, which is feeling more and more like a "call center" job after our case volume went up during the pandemic. Don't get me wrong, Microsoft is a top company, but I can't help but feel deceived after I was initially recruited as part of their college hires program last year. It was junior year back in 2018 and a Microsoft recruiter direct messaged me on LinkedIn about an awesome opportunity to join the Microsoft Academy of College Hires (MACH), which is now known as the Microsoft Aspire program. I was super excited and we had phone interview and then they flew me in for on-site interview, which was all a great experience. Not once did they mention that this would be a "call center" kind of job. It was only when I accepted the offer and finished the onboarding did I find out I got placed on the billing subscription support team. This opened my eyes to the reality on how little they cared about the candidate's well-being. I was especially frustrated to only find out about my actual role after 3 weeks already at the company. Like seriously! I was not even asked about my preferences and just got placed into billing support job :(
I don't think I would have taken the offer if I knew I was going to be "the billing support guy" at the company. No disrespect to my colleagues who work on this team, but it has been absolute hell ever since I completed the training and put on the queue for customer calls. It has just been non-stop customer complaints and accumulating caseload day-in-day out, including night and weekend shifts. We keep getting reminder about customer satisfaction and blah blah blah but my mental health is really suffering here. I really did not expect such a bad experience and really don't think I will work in a customer support job again. My friend who also got tricked into customer support role told me about Blind and I decided to join so that I can vent and share about my experience here.
I think I will look for career change soon and would appreciate any advice on how to get out of billing support. For anyone in a similar situation, I strongly advise asking clarity about the role and team you're applying for before accepting any offers. This was also partially my mistake for not asking clearly during the interviews.
I am now looking for UX/UI design and front-end web developer roles. Any help to get me through this difficult time is greatly appreciated.
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Edit/update (5/1/21): I interviewed and accepted a L60 offer to join the Azure Identity team as a Content Developer 2! Tc: 102k base / Hoping for better things ahead :)
#burnout #depression #mentalhealth
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