I fly Alaska most of the time and I used to love it. They used to be reilable and responsive. Since last year or so, bad experiences has started with a pattern of long delays. I'm talking 4 to 14 hours delays and flight cancelations. I've heard a few other similar anecdotes too. I wonder if it's the merger with Virgin or expanding in general or something else, but they're definitely not the same airline.
Do you have a similar experience?
The new menu that's supposed to be a bridge between Alaska and Virgin sucks, the amount of broken shit on the former VA planes is frustrating (head rests, headphone jacks,. Seat tables). I went from loving both airlines to tweeting and e-mailing them about how shit they've become.
They are NOT worth the premium the charge.