Career Advice Please
Hi. I currently work as a Product Support Engineer at Sprinklr making 70k for 2+ years. I do not code as we use internal tools and just solve tickets all day and night including weekend etc. it’s more about customer support role while working with devs and qa by telling them about bugs in platform and making jira. I am looking to find a new job and would appreciate all serious feedback. I don’t have any referrals or friends and I don’t know any good place to find a new career. any ideas where is the best place to apply. Do places like Facebook Google have roles like this? I’m really desperate alone broke and given up on life. I feel very alone. If anyone could help me in any form or way or even honest advice I will forever be grateful. Sincerely, Person who has worked 16+ hours a day even weekends for past year half in this role
You've put in more weekend time than it would take to learn some coding and do freelance projects, which could turn into you interviewing and finding a first job at a company and moving on from there.
Start using PTO time to learn, or at least find support work elsewhere at a startup that might not work you so much and you'll be set. With your work ethic, anything is possible.
Make friends, find a mentor at work?
Are all those hours spent with constant hard work, or is there a lot of downtime and you just need to be available for it all? If there's a lot of downtime, if start using it to learn. Don't use company resources to build a business or anything, but if it's for learning purposes, and if it doesn't affect your work output, then start doing it on company time. As far as that kind of role... It kind of sounds like you could train and up your technical game a bit, and go the "solutions architect" route. You'll be interacting with customers, but doing more than just filing jira tickets. This is just a random thought. I don't know much about what the bar is like for those solutions engineer types. Good luck.
There are similar roles at other places that don't require that amount of hours (ie. Closer to 40 hr weeks). Switch to one of those, then use the gained time to work on new skills
With the amount of hours you work It would be difficult but try and learn a computer language like Python. You could also look at the IT support professional course/certificate by Google.