Is this some kind of Technical Account Lead/Technical Product Manager? Or is it more like a Tech Support Engineer?
You're still their main "support guy"
customer success here has yet to figure out what this role actually should be. they are mostly junior people with 3-5 yoe working as technical account managers for ~30 customers at a time. Avoid.
What is the compensation like?
So, umm...has this improved at all in the last two years?
Hi , I have a CSE interview coming up at DB. Can I please DM to get more information on the role ?
It’s a technical account manager type. Close with customers but are technical. Generate lots of feedback for product.