WTF Amazon customer service?!

VMware bububu
Jun 30, 2018 11 Comments

Bought a Kindle edition of a book - pretty expensive one, mind you - only to get a message like "sorry you cannot read it on cloud reader, please download our shitty app". They are "sorry"? Seriously???
It's time to buy digital versions of books directly from publisher (or just download for free, if not too much hassle), and for everything else - I'll try Walmart. They are also online, and may be they don't treat you like shit?

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TOP 11 Comments
  • Amazon / Eng n0v
    Buy a Kindle? It's a better reading experience and like $39 on sale.
    Jun 30, 2018 4
    • VMware bububu
      OP
      Are you serious? There was one thing that I used to like about Amazon - their customer service. Now they act like a monopoly, so it's time to show them they are replaceable.
      Jun 30, 2018
    • Amazon / Eng n0v
      It's most likely a publisher restriction (drm) preventing the cloud app working.
      Jun 30, 2018
    • Amazon Dimsum10
      Yes, blame it on our dependency without ever taking ownership of a product we sell.
      Jul 1, 2018
    • Amazon / Other
      DirkGently

      Amazon Other

      BIO
      Holistic Detective
      DirkGentlymore
      But we don't own it. The publisher actually does, and is entitled to set the conditions under which their work can be accessed. We own making it clear what the experience is going to be and again I bet CS will refund his purchase if he actually bothers contacting them.
      Jul 1, 2018
  • Amazon / Other
    5yf6g

    Amazon Other

    BIO
    Holistic Detective
    5yf6gmore
    Did you contact customer service? I bet they will refund your purchase if you tell them you are unhappy about having to use the app.

    You're saying you got treated like shit but I don't see where you even mention contacting CS, you're just unhappy that the publisher of you book won't allow online access...
    Jun 30, 2018 0
  • VMware bububu
    OP
    In that case they should have put a big fucking warning, like - "you can buy, but you won't really be able to read this book." Also remember - it's a digital content, so if I am prepared to jump through hoops - I can probably get it free.
    Jun 30, 2018 2
    • Amazon 5yf6g
      Actually you can read it, right? You just don't like what you need to do to read it.
      Jun 30, 2018
    • Bro, do you torrent? ๐Ÿ˜‚
      Jul 1, 2018
  • Capital One / Eng Juicy๐Ÿ‹
    What a fucking child
    Jul 1, 2018 0
  • Amazon / Eng sde3
    OP is simply dumb as hell.
    Jul 1, 2018 0