i see positions for both Customer success managers and Account managers at Salesforce, which one is used for which products? why does Salesforce do this? i am intrested in seeing if Salesforces divisions perform better with a CSM or with an AM.
CSMs might be across all products or a subset depending on specialty. Likewise with sales.
Some of this is based on origin of product; i.e if it was an acquisition or homegrown and also depends on how specific the hierachy of that product is.