Has anyone used metromile? How are they in terms of customer service / support? Has anyone filed claim for accident ? Is their mileage rate negotiable? Do they reduce it after few months?
I use it. Was about half the cost of my previous insurance. But my car mostly just sits there unused. Never had to file a claim or interact with them other than keeping it activated. Sometimes the connector stops and I have to reset it.
I've used them for about 3 years and love them. I've had to get a few things fixed through them and it was just like any other insurance company. Mileage rate is not negotiable. It only goes up when your contact it's up for renewal. Regardless, I'm saving about $30 per month compared to my previous carrier.
I used them for a year and loved them, but had to stop when I started making regular long distance trips and it started adding up. Great service, app and rates.
I signed on to Metromile for their rates (my car rarely leaves the garage). Not sure about service... you get what you pay for.
I've used metromile for 3 months now, never filed a claim though. Customer service has been good, get to speak to functioning human in 10 seconds. I could negotiate monthly fixed cost down by 5%, maybe that's just poor negotiation skills on my part.