tl;dr - AirBnB listing wasn't as described. AirBnB support basically told me to go pound sand. Recently booked an AirBnB listing. Got there in the evening. It's getting cold, so we tried to turn up the heater. But heater seems to be not working. After some back and forth with the host, we couldn't get the heater running and resorted to finding another place late in the night. Understandable that things go wrong, the owner sincerely wanted to help but wouldn't get there until the next day. Circumstances left us with little choice (i.e. wait in the cold until the host fixes the heater, or gtfo). The REAL issue is when dealing with AirBnB support. Despite providing ample evidence of lack of a functioning heater, all it took was the host sending AirBnB support a screenshot of a Nest app thermostat schedule to completely invalidate our claim. "Look, the thermostat is set to XX degrees, it's fine". There is a difference between setting your thermostat and the heater actually functioning... It has been over a week now... and AirBnB support closed our case with no way to appeal or escalate (citing AirBnB policies). We still have to pay for the listing. Kinda frustrating. I don't mind blowing up my AirBnB account with a chargeback and never using the service moving forward. Wish it didn't have to get to this point. Not sure what I could've done for a different outcome. @AirBnB, if you are going to charge/make big corp money, consider giving some consumer protection? /rant TC: 310 YOE: 7 #airbnb
Airbnb policies are very host friendly Sorry and move on
Pov: someone punches you in the face and the only advice you get is :sucks but move on. What are your thoughts?
I think this is fine for early day AirBnB where it was more peer-2-peer community driven platform. But now AirBnB is a 75B mega corp. And at some point, the company started taking profit at the expense of guest/host relationships. EOD, there really is nothing I can do except to work with my credit card company and move on.
Damn that sucks. Maybe dispute with cc?
Sorry for your experience this definitely is frustrating. It’s a classic marketplace conundrum that companies have to tackle.
That is why I use hotels.
Damn Air Bust’nBalls
Definitely cc chargeback
Put it on social media. Teach them a lesson.
Even putting it on social media is not helpful, if not enough eyes look into it
If his tweet becomes viral, Airbnb will take out gag order against OP. Try it and see!
Had the same issue while in another country with the family. Just suffered through the ruined the vacation and promised never to use ABB again
Dang, sorry to hear that. We also considered to just “bear with it”. Definitely understand the dilemma when making the decision. I decided last second that my family’s comfort is more important than money. It could’ve very well been the other way. Sorry to hear your vacation got spoiled. Hope you will have a good one soon!
Tweet this, that'll wake them. Also, how cold was it that you actually had to go find another place? I've never experienced that level of cold.
Well where have you been lol… ever been in the north?
I'm from Canada. Never been to a place some clothing that I packed for that place could not address.
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I would dispute that charge on my credit card.
I second this. I rely on my CC to handle these sort of disputes if initial attempts fail.
Third this. This is exactly what disputes are for. You’ve already tried to resolve it the “right” way.