Does Airbnb outsource their customer service? Had to contact them recently and it has been very difficult to communicate. Most conversations were copy paste from a template or from a bot. Also had multiple interchanging case managers so they kept asking the same thing and/or lost track of the context. This is my first time being in this type of situation with Airbnb so was surprised to see how bad the experience was. Feels like they are relying more on the goodwill of the host vs taking accountability. Has anyone experienced the same thing? How did you go about it? Heard you get a better response reaching out in Twitter but not sure if that is the case.
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Yep, it’s outsourced to Philippines