I fly Alaska most of the time and I used to love it. They used to be reilable and responsive. Since last year or so, bad experiences has started with a pattern of long delays. I'm talking 4 to 14 hours delays and flight cancelations. I've heard a few other similar anecdotes too. I wonder if it's the merger with Virgin or expanding in general or something else, but they're definitely not the same airline. Do you have a similar experience?
Last six flights have been a joke. The new menu that's supposed to be a bridge between Alaska and Virgin sucks, the amount of broken shit on the former VA planes is frustrating (head rests, headphone jacks,. Seat tables). I went from loving both airlines to tweeting and e-mailing them about how shit they've become. They are NOT worth the premium the charge.
The screens in the former VA planes only work on, like, a third of my flights. So I can vouch for this.
They're replacing all the interiors on Airbus aircraft and getting rid of the screens, so not much reason to spend much maintaining them.
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What were the causes of the delays? Most are not under the airline’s control.
For me both cases were. Technical issues with the plane. What makes it worse is that they don't manage it that well. The crew is still nice and professional, but poor management.