Tech IndustryMay 10, 2020
Credit KarmaπŸπŸŒπŸ‰@A

Amazon UX

Is it me or does anyone think Amazon needs better frontend/UX? Backend is great but their AWS Console, even the internal tools, Chime, Pipelines all the UI/UX sucks & is dull. Amazon retail is also complex sometimes and photos app is also bit buggy UI wise. Working with Amazon UI feels like working with legacy tech! Look at Google GCP UI, Google shopping, Instagram, Netflix - they look very polished apps and sites! TC - 200K

Uber CpTt34 May 10, 2020

Internal tools are even worse. End customers have it easy

Credit Karma πŸπŸŒπŸ‰@A OP May 10, 2020

Apollo, LPT, Dashboards are some of the worst tools UI wise. They are so unpleasant to work with!

Amazon madafaqa May 10, 2020

I completely agree

Amazon Vulgar May 10, 2020

Well yeah, but we A/B test every change and if there’s ANY negative impact to revenue, we forget about it. Essentially the UX is the way it is because customer behavior tugged it that way.

Credit Karma πŸπŸŒπŸ‰@A OP May 10, 2020

How about if there is positive impact by improving it even more? Also, talking about smoothness of using it. Apps are not that smooth at least on Android! Also, I think A/B test is only for external products, I don't think they do it for internal tools!

Amazon Vulgar May 10, 2020

Then,the data would show that. It doesn’t. Yes, internal tools are the Wild West, I think.

Amazon Foomo May 10, 2020

Sorry, I feel Google doesn't have a great UX, especially because they tie your chrome browser to a Google account and crap like multiple Google accounts on Gmail which is ridiculous. Netflix seems to be the only cutting edge UI when it comes to a consumer product. I am always mind blown how consistent the experience is regardless of what platform you are on.

Credit Karma πŸπŸŒπŸ‰@A OP May 10, 2020

How about you use it on Firefox? Do you not find GCP and Google shopping UI superior? Also, photos and maps app are also pretty polished. Prime photos app is not that polished and startup is issue. Outside the Chrome browser hogging RAM, I have found Google UI to be pretty good, at least for their popular apps. GCP Console & their Stackdriver >> AWS Cloudwatch IMO.

Amazon Foomo May 10, 2020

Sorry but I need Google chrome for other reasons. Firefox is great as well. I haven't had much experience with GCP, however, I feel Google abused material UI everywhere. I recall they tried to use it on Google Search and it looked ugly as f***. They tried it on YouTube as well which didn't really work out well. Seriously, it only is confined to Android doesn't really go well beyond a device.

Roblox doronrow May 10, 2020

Amazon design is stuck in the 90s. Functional but fugly as hell.

EAB Designme May 10, 2020

They asked me algorithms for the 1st ux Design round ,well I guess they must be confused

Credit Karma πŸπŸŒπŸ‰@A OP May 10, 2020

This is exactly why their UX sucks at Amazon. CS engineers don't have the creative mind to solve customer problems. If we leave it to just CS Algorithm guys (includes people like me too), they would leave us with just CLI

Amazon NGbd71 May 10, 2020

Amazon ratio of engineers:designers is about 80:1. This is why the UX is sub optimal. Balance these ratios and it will pay dividends in user satisfaction

Amazon kHabn00 May 10, 2020

Yeah it all is ugly as hell, but as long as it isn’t with a heavy slow-rendering/million API calling stack, I’m okay with it.