I don’t think support has L6. But base agents make 40ish, and specialized make 45ish
Lmao are you fucking nuts?! Stay far away from shopify support. Soon these numbers won't matter because all support is being shipped to Philippines for far less. Core support advisor 42.5k CAD. Support specialist 45k CAD Senior support specialist 52k - this is for the very technical folks and his highest workload Each position sucks shit. You could be high performer handling 6k tickets a year and still get put on a pip or denied new compensation. New compensation increase qas 5-10% if that. Then they tripled your benefit rates so making less. Shopify support is dead in the water.
if you mean merchant success manager role it’s probably low six figures
MSM maybe 70-80k to start. Some are making over 100k but they are high performers that can take on the largest key account merchants. Most MSM reps are useless and can't operate zendesk let alone a formatted email.
There is an l6 role for customer success?
Yes