I’m a senior enterprise account manager at a digital marketing agency and looking at getting into a real tech co. I’m seeing AM, CSAM, and CSM roles at Microsoft, LinkedIn, Meta, Adobe, Oracle, Twilio, etc that seem like a good fit but are these real, contributing roles with growth potential and solid comp or glorified customer service? Anyone have experience in these roles they can share? Would you recommend them? YOE: 5 TC: $110k #tech #CSM #CSAM #AM
Just apply. Speak to people and see if you can find a fit for yourself. Don't feel weird about reaching out to people on LinkedIn either. Ask for informationals, people are nice. If you want to be technical, don't knock on specialist roles either. I don't know much about CSM, they seem like regular customer success, don't think they have a quota but they are tracked by how well they increase azure spend.
There are various CSM roles with a focus on driving adoption (MAU) with Teams, power platform, viva, D355. Prob better than a CSM if you want to stay in a traditional customer success role
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Yes. Don't go for CSAM, they are poorly paid bottom level positions, and the name is bad. We still have internal docs referencing CSAM as child *** abuse material LOL. Csm is a mixed bag, depends on company. Am roles will 3x your TC. Closing roles in a tech company are the place to be. Accelerators are crazy good and high preformers can pull 800k years.
Account managers have been through a title change here so beware. Some are called client executives, some are account execs, some are account directors. They all do the same thing
Yikes lol good to know. Do you know what CSM roles at Microsoft are like? That’s awesome, what’s the best path into an AM role like that?