Hi all, Microsoft has several Azure Customer Success Account Manager roles open in my region (they keep opening these positions for some time now). Wanted to find out about the most recent comments on the Azure CSAM role: - How is the work life balance? Do you get lost in consumption tracking reports & customer SRs? - How is its importance compared to presales roles? In my company presales is clearly more technical & has more importance. - How is the stress / business pressure? - Do you think there is room for technical growth? Ps: Currently I run the technical engagement for my territory customers in the presales org. YOE: 16 #azure #csam #customersuccess
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What level you shooting for?
That’d be 64, maybe 65 if lucky.
CSAMs are post-sales support. You are the customer's first person of contact aka punching bag. Most CSAMs are not that technical, but will relay a customer issue to a Support Engineer or Cloud Solution Architect to resolve their issue. If you want to stay in pre-sales, look for Technical Specialist roles.
Any idea on TC and level for a Senior TAM coming from AWS?
Some CSAs are also quite technical, if you like post-sales.
TC?
I’m not in U.S. so my TC is practically a joke. But Microsoft is known to be paying better here this is why I’m interested.