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Hey, I got a call from the dealership where I left my vehicle for service. A few days ago, as I didn’t feel comfortable with the service advisor, I left 3 out of 5 as the rating from the follow up email (which took me to Medallia serviced survey website). I was surprised to get a call from the very service advisor who was responsible for my car. To me, it looks like a serious concern since it means whatever you leave in the comment will be also shared. The service advisor could easily go for retaliation if he is let go or his review result is not good later. I mean, he knows my phone, address and vehicle info. Has this ever happened to you? I am shocked the survey result was directly shared. If this shouldn’t be expected, is there anything I can do other than leaving the feedback in the Google, Yelp and share it with the general manager of the dealership?
I seriously have no idea if you're trolling and being dense on purpose or not... In the event you're not, what the hell would be the point of asking for a customer satisfaction survey if they weren't shared or acted upon?! It goes both ways, if its negative they want to share it to help rectify the issue, and if its positive its shared as kudos. Have you ever worked in a customer facing role before in your life?
It should be shared anonymously. Why do they want to share my name?
Again, have you ever worked in a customer facing role before? Its not anonymous for a reason. Its completely normal to track someones CSAT score and surveys. It is literally part of the job.
Daily Tip: Never complete a survey in which you aren't ready to be 101% positive and rain down praises. No such thing as an anonymous survey. More tips coming your way through future lessons. Stay safe.
I would tell them to go F themselves if they did a poor job and do not contact me again. He can’t do anything. What retaliation are you talking about dude ? Like stalking your wife ? In that you call the police and they will go to jail. I always give honest no BS feedback and stand by it. Just like I receive one from my boss at work. If don’t want feedback don’t ask.
Well, this is a tough time with pandemic. When one loses a job, the damage is even bigger and it can easily upset the employee. There are people who went to boss’ house and killed them. In the same way, he could blame me for his under performance or being laid off/fired.
If you want to think about that kind of probability you should not ever leave your house 😀
Happened to me. I have the salesperson 9/10. She got the info somehow and got mad at me saying she lost bonus for the month. Wth?! Something wrong with the whole system.
Thanks for sharing. That’s surprising and concerning. This is bad for the business as well. In my case, it looks like it was shared automatically
+1 here Same thing happened to me and I was also very shocked and thrown off for a while. I don’t fill out the surveys anymore