Rant, My god, azure support is soooooo time consuming and they can NEVER help. I dont know if its because they dont understand our system or they genuienly are just lost. We ask a SIMPLE request "We have a XYZ error coming from azure and cant find any information, can you please tell me what XYZ error means" and it just gets DRAGGGGEDD out so long , im talking 1 reply a day when this error is urgent. Honestly it seems like i am trying to dig harder than they are, i can update with "this is what i found, it seems like XYZ is going on", ...... No reply...... a whole day later they seem to just miss my email and reply with some BS response. Azure really needs to get rid of Accenture consulting engineers and get actual MSFT people on the damn support side. End rant.
I’ve heard this about GCP as well. AWS may not have the best platform but we have the best support.
Currently debating on moving our azure services over to AWS
I mean DM me if you’re legit interested. I’m a TAM and work in Enterprise Support, I could get you contacts for sure. I also used to live in Michigan, I see y’all are based out of Ann Arbor. If you had a TAM like me I’d be getting you help in minutes not days
Azure has support? Microsoft’s modus operandi is to push support to overzealous community members like MVPs who do this for free and much better for self aggrandizing butt scratching.
i wouldnt doubt it, i emailed my support person about 4 or 5 times before they got back to me. its sooooo bad.
I work here and tbh even I couldnt get help on things im working on 🤣🤣🤣
Its like a circus at MSFT. Azure seems to be the worst. Yall rolled out a damn breaking change without warning and had us running around.
Like what change we talking about?
If you think Azure support is bad try working in Azure. It was pure chaos. It was a tremendous relief to leave that terrible org
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They are alright! And it’s outsourced as well
Yeah i know its outsourced, its soooooo bad. They outsource support to Accenture.
Did you open a sev 1? Does your company have professional services ?