I have been a long time Uber Eats customer. And I started using Doordash very recently, and I'm very impressed by the UX on the Doordash app. It make Uber Eats app look like a tacky supermarket ad pamphlet. Great job, DD!
I never had good experience with Uber eats. Our company gave Uber eats food vouchers and none of us could redeem it as they were tied to a credit they used to purchase. Defeated the purpose of vouchers. On top of that no phone/live chat support. Never had problem with door dash
I once had to contact Uber customer service through their app. That contact UI is unbelievably trashy. Given the talented lot at Uber, they can definitely do much better.
I'm a hardcore Uber Eats guy because it has cheaper prices for the restaurants I order from compared to Doordash (which I believe is not the general trend). However, can't help but appreciate how "snappy" DD app feels when compared to UE. I believe this is because UE is a react native app and DD is native ios app (my guess).
Oh, I thought Uber will always be costlier. Is the difference in food price or the service charges? I got one year Dash Pass through a new credit card so I'll stick to DD for a while. But I'll be comparing prices after Dash Pass expires.
For me prices were pretty much same for Uber eats and door dash till I signed up for dash pass. The only time I used Uber eats was when door dash didn’t have the restaurant I wanted food from.
DD UX sux, it can't even do basic things like search the menu. Restaurants aren't properly organized, it's endless scrolling to find something. Cant tip AFTER delivery. Cant save your favorite restaurant. Schedule delivery is dumb the way it works. I don't know how can you impressed by the cluster f
I used to be able to. There's a add tip button after delivery, but it seems to be plain text and nothing happens when when I click it. Same on both ios and android. It's like this for months.
I’m sure we’ll get to adding those features @MilkSteaks. Keep in mind Uber eng team is probably 5-10x the size of ours. Thanks for the feedback!
Keep in mind that Uber has 5-10x more product lines and we host our own infra that’s why we have more eng
Well the Uber eats ios team is probably much larger than DD. DD ios team was 10ish people until 2020...
Doordash UI and their delivery are far better than UE. However there are still a lot of issues in the DD app, mostly around Search, post delivery flows and even being able to see final amount being charged before I pay for my food.
Hmm strange, I like the Uber eats UI better. Doordash is multi colored and font while ‘fun’ doesn’t feel slick. I do however like DD’s service a lot better.
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I agree