Dukaan’s CEO Suumit Shah sacks 90% staff, replaced them with AI ChatGPT and sparks fury on Twitter
HT Tech
Who?
Makes sense. ChatGPT and LLMs are pretty good at composing responses from existing documentation, which is what support staff does. It’s absolutely essential to cut them loose and use AI instead. Way more cost saving for the company, quicker responses for customers. What’s wrong here?
There's no one to talk to when they need actual help. Customers will just give up after failing to get a human, so mission accomplished I guess.
No, he laid of 90%. So there’s still humans to handle escalations, which will only be in some cases. Most cases do not require humans.
This kid writes a wrapper AI chatbot and suddenly the CEO gets a novel idea- Why not create yet another generic AI bot that we developed in 2 hours and sell it to other companies.
With how bloodthirsty most CEOs have gotten since the tech winter began, I wouldn’t be surprised if this was rolled out more. Every company has an automation system to handle influxes of voice calls and automated chat bots already, so this would only accelerate the trend. TC: 90K
This was long time coming. And yes eventually all customers support is going to get replaced by AI bots.
Well that’s gone quite well hasn’t it https://x.com/suumitshah/status/1714503009370091593
Twitter post: https://twitter.com/suumitshah/status/1678460567000850450
Woah, those numbers are gonna push a lot of businesses to adopt it
Yeah if their actually real. These posts are mostly BS. Click bait