Currently with uber and hearing about lots of shady shit that Expedia used to do on reddit: https://www.reddit.com/r/AskReddit/comments/7dcnl3/what_is_your_never_again_brand/ Lying, cheating folks out of cancellation fees, blaming a blatant money grab on innocent hotels. Expedia folks, any truth in this? Uber folks, does stuff like this make you concerned about the new boss?
The problem is that Expedia seems to have bought almost every competitor website. Just open Wikipedia for the list of companies they own and you will soon realize that you are buying from them no matter what. You visit different websites and you get exact same prices, same experience, same process but under a different name. I despise the way they do business Here is a list of websites owned by Expedia CarRentals.com CheapTickets Classic Vacations Ebookers Egencia Expedia.com Expedia Affiliate Network Expedia Local Expert Expedia CruiseShipCenters Expedia Global Partner Solutions HomeAway Hotels.com Hotwire Group Orbitz Travelocity trivago Venere.com wotif.com
Holy shit. There’s some big names there. I had no clue.
Here is more The company operates about 200 travel booking websites in about 75 countries, and has listings for about 350,000 hotels and 500 airlines.
Eh. I don't work there anymore, and my opinion of them ain't rosy.... but any company doing $50B in sales annually is going to have its detractors. You can't judge based on a sample size of 6 pissed off redditers. It's really not malicious; nothing I saw ever was. If anything, it's shitty systems, poorly integrated... and growing pains that causes issues.
Fwiw, I'll add another data point to it. Happened to me too. I don't think anyone's saying it's malicious. It's that when you're making 50B, incompetence as an excuse doesn't fly.
What most people do not realize is that just like airplane tickets, hotels sometimes charge a cancellation fee when cancelled or changed after a certain date. Some hotels do not allow cancellations at all and will charge full fees(beats me as to why, but it happens). This policy and cancellation Window is dictated entirely by the hotel. Expedia itself does not charge cancellation fees. Cancellation policy and fees (if any) , as provided by the hotel, are listed on the terms and conditions page for each hotel booking prior to booking and on itinerary details.
Yeah yeah..customer is alright..blah blah blah...almost 99% of the time it is customer who is not admitting own fault. Just read the terms and conditions from hotels. Expedia is however known to help people in distress (hurricane etc.) even though not legally required. Some bad apples have nothing else to do but put negetive comments..may be some are true. That is the case with Microsoft too..Apple..you name it.
I disagree with this. Why would anyone want to hold for 5+ hours if it was their mistake and ruining their vacation. I dont see these many complaints for priceline.
I dont believe holding phone for 5 hours.
Expedia employees defending Expedia. How surprising lol
No intention of defending, our customer support could do a better job communicating these details, but having worked customer service before, sometimes people call you when they’re already frustrated, angry and have made a bunch of assumptions as to why something happened. It’s very hard to convince people otherwise once they’ve made up their mind about how they should feel about something and why they think it happened. Over the years I have come to accept that, and really the only thing you can do is to do a better job at proving that information. Hell, I myself do that every time my internet provider does something unsavory, except that my internet provider doesn’t do business through third parties. I have to constantly remind myself that the person on the phone isn’t Dr. Evil
You’ve painted a picture where it’s impossible as an Expedia employee to like Expedia without looking like a paid troll. Think about that, op.
I’m personally going to stop using them after my last trip. Had to reschedule my return flight, airline couldn’t do it themselves since it was booked through Expedia. Expedia tried to charge me more than the cost of the original round trip flight in fees. They tried to claim that’s what the airline charges to change flights when I know they only charge $25. Ended up just having to buy a new ticket since that was cheaper than changing flights.
Lets see you post the fare rules of your flight the changes and cancellation section. Expedia as a company doesn't even charge your card most of the time. Look at your card statement next time to see who charges the card.
I really don’t believe this. The fact that I can’t reschedule the flight with the airline directly and that I have rescheduled flights with that same airline, the same day as the flight, for only $25 makes me believe this is false.
Expedia has incredibly bad customer service. I had a shockingly a bad experience once and stopped using them completely since then.
Did you make sure that you are not using one of the other 200 websites they own?
Yes. I book direct now.
I would encourage folks to submit feedback to Expedia when you have bad experiences. It doesn’t go into a trash bin (it actually gets read). The more specific, the better. We’re actually required to use our sites for our own travel (eating our own “dog food”), and when sucky things happens, it’s usually happening to us as well, so we put a lot of effort to to making it not suck. From my own travel experience I can say we don’t always get it perfect, but I’ve also seen a lot of effort to keep improving. (And having used the sites for a lot of travel at this point, the vast majority of my travel has gone perfectly)
As a former expedia employee, I will tell you why submitting feedback to expedia doesn't work. One time my ex colleague booked a family trip on the website in the holiday season. When colleague arrived at the hotel, the front told them they don't have a reservation. also the hotel is full, so they have to find an alternative. Technical glitch, understandable. what's not understandable is how Expedia customer service handled it. The customer service told me ex colleague they would find an alternative hotel and call back to him. Customer service never called back, as you may guess. My ex colleague contacted customer service couple times, still no call back. My ex colleague has to drive couple hours to find an alternative hotel himself. He told me it was raining heavy, and the two years old baby was crying hard in the car. when his family asked him isn't Expedia the company he is working for, he felt so embarrassed. after the holidays season, ex colleague went back to work, and questioned customer service via an internal channel. here comes the dark side, expedia customer service told me ex colleague that the call volumn was extremely high during the holidays season, so they implemented no callback policy. I got constantly disturbed by this mistreatment, and this is one of the reasons I chose to leave Expedia.
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Its well known that expedia cheats people for refunds. You would hold on phone for 5 hours(literally) and you have a chnace of getting hung up by CS. I have had couple of cases for hotel refunds. I l had to fight for it
Literally?
Fight no. Calls yes. Updated my earlier comment