Tech IndustryJun 28, 2017
MicrosoftbQkz48

Facebook account hacked

Friend of mine called me today that his account from Facebook and email was hacked and stolen 8 hs ago probably used same password for both, he was asking how he can recover the Facebook account. He is not in tech and didn't have enabled mobile or two factor auth. Looks like Facebook doesn't have a customer service phone which makes sense, however couldn't find a customer service email address either. Is there a chance he can recover the account, I mean on Facebook are all pictures of him and can easily proof identity if needed, what would be the process to follow?

Microsoft bQkz48 OP Jun 28, 2017

Facebook auth reply with "Looks like you are using an old password that was changed 8hs ago", He knows the old password, I know is a long shoot and is very dumb not having mobile or two factor auth enabled, however not everyone knows what even that means for folks which have just minimal knowledge in technology. Some Facebook folks with any advice?

Amazon drop tank Jun 28, 2017

Tell your friend to PM me with his old password and email. I'll help him out.

Amazon ElEight Jun 29, 2017

Not true. I found this funny.

Facebook Jtigifrt Jun 28, 2017

If you type in "hunter2" into the password field that's our secret master password. Please keep it a secret though 🤐🤐🤐

Microsoft bQkz48 OP Jun 28, 2017

That's great, good that there is a backdoor, always are needed 😀

Shippo bookLook Jun 16, 2022

were you able to recover the account?