Hi, I recently lost my job due to the current climate, and I wanted to transition into customer success roles. Any advice/recomendations?
If you're studying engineering, investigate going the Technical Account Manager (TAM) route vs CS. It's a mix of CS and Solution Architecture that'll push your technical customer facing knowledge more. Typically B2B developer platform companies hire lots of TAMs
If you're in sales customer success shouldn't be a hard switch. My big advice 1. Approach it like sales. Understand the clients problem and then work to solve it. A lot of customer success roles are different some are pretty much sales. 2. If you want to get into it, cold email the decision makers just like you would for a deal.
Check out Salesforce roles and LMK if you need a referral. Our CS org is super mature. I genuinely love my job and the company.
Hi! I’m new to the build community and stumbled on your comment. I am a partner success manager at a startup and am interested in what it takes to get into a company like Salesforce. How much experience does someone need for a CSM role at Salesforce?
Depends on the level of course but I think 5 years in the CRM space is preferred for junior roles and then it goes up from there. I had 6-7 years and was hired as a sr. Principal.
It’s both for me. I’m strategic with some of my customers, and others I’m their secretary. Both do contribute to ARR. so....
From Engineering? That’s a really bad role to be in. You’ll be a glorified project manager
Actually from Sales, since I’m still in school for software engineering. Long term is engineering, but I need to get out of sales while still in school
BigTick, have you ever had a CS role? Your comment makes me think that you know nothing about it. I manage one of our top accounts and my day to day job is extremely strategic and impactful in terms of driving tangible business value with our products. Project management and account management are no where related at all. I used to be a SWE and the thing I disliked the most was how little strategic thinking had to do with it.