DM
Large support and services org focused on a broad variety of product lines. At one point the vision was to be the central customer support function for Google. Think: internal (sales) and external (customer) technical troubleshooting for Ads, Analytics, Merchant Center, Pixel, Business Profile, etc. gTech sits at a unique entry point for constant customer feedback so some teams may focus on reviewing, sorting, prioritizing, and recommending features or roadmap changes to product. Most of the call center roles have been vendorized with employees serving as second or third level escalation points. You'd likely be a specialist instead of a generalist.
Much better pay and WLB than Deloitte. But the work is mostly meaningless and some of your bosses/senior team members will be so dumb that they shouldn't be allowed to write emails without adult supervision.
I’ll take it!
I'm at Google and would like to know the same, so +1
I may need to use you as a referral regardless 😀