Women in TechOct 3, 2018
NewMD626

Instagram Account Shutdown

We had a clean and very tasteful Instagram account of almost 35k followers get disabled for "violating community guidelines". We are a fully compliant and California state licensed cannabis vape pen brand and everyone thinks we went out of business. It's actually quite the opposite, we are operating legally and need to let our community know. Does anyone have any connections to a real FB or IG team member that can help us get our account back? Thanks in advanced to the kind person that can help a small business here.

A screenshot of our aesthetic. We made sure to not be offensive or exploitive in our imagery.
Rally Health D4dg4Ab Oct 3, 2018

> Women in Tech

Cisco Djauqbs Oct 3, 2018

Marketing to kids?

Microsoft Hottie4u Oct 3, 2018

Good riddance

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MD626 OP Oct 3, 2018

Hopefully not :/ There other brands out there that have a way more juvenile approach. Our demographic starts at 25.

Oath Smugpug Oct 3, 2018

Raise a ticket. They will look into it and reactivate. It was probably deactivated by an untrained contractor. FB has outsourced all such work to 3rd party companies.

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MD626 OP Oct 3, 2018

Thank you, we’ve submitted appeals through the app about a dozen times. So now seeing if we can reach a real team member.

VMware Eeeeeek Oct 3, 2018

Are you sure you weren’t just botting? That’s a TOS violation.

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MD626 OP Oct 3, 2018

Thank you. Yes, sure no botting. Our account has always been maintained by a couple of humans.

Microsoft richardhea Oct 3, 2018

You are still distributing a schedule I substance which is illegal in the USA. For a change, FB got something right. 🍆

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EVlp62 Oct 3, 2018

Y is this post on blind

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mikedevius Oct 3, 2018

I've had social clients in the cbd realm that have similar issues, fb doesn't allow the promotion of product, lifestyle, use - it might behoove you to have an alternative approach in how the business is presented

Pinterest Pinnnnnn Jun 21, 2022

hey! were you able to get it back and if so, how? :(