Microsoft Customer Success Account Manager
Hi all! So I’ve done my research on the CSAM and I’m hearing a 50/50 split on what the role entails. I have my interview on Wednesday, January 12. I’m going to have three (3) 45 minute interviews (2 Behavioral interviews), and one (1) role play interview with a presentation. Has anyone recently had an interview? Any feedback or tips are highly appreciated! #tech #microsoft #CSAM
How much do they pay CSAMs?
Terrible. Used to be one.
Front man- what did you do after your role as csam? And what are you doing at Google now?
That is a long interview. What organization is this. STAR format is always good. Highlight your impacts. Discuss how you can pull multifunctional teams together, escalate when needed and drive consumption with key stakeholders. Good luck!
Customer Success org under Judson
Hi, for an Enterprise CSAM role, could you explain a little bit more what should be expected on the panel, will it require pre work? Also, what could be a tricky question regarding the behavioral interviews?
My friend did a hiring event for the position a few months ago and hasn’t heard anything since
Hell hole of a job
Why is that? Does it matter what org you are in?
Yes. It does matter what team and organization . I hope your offer is with Enterprise .
Why’s that
Yikes seeing a lot of negative comments about CSAM at Microsoft. Anyone care to share why?! Getting an offer next week
Hey did you end up taking the job?
Yes
I’m leaving the role after 1 year. You end up, well at least my experience, doing a lot of different things as the role responsibilities are in a grey area. Hard to be strategic with customers at leadership level as CSAMs aren’t normally exposed or invited to those level of engagements with the CE/CTL. Most of the extended account team will view you as the ‘support’ person and pull you into all issues. It’s not too bad but I’m not growing in this role and don’t want to stay just for the decent WLB and comp. Leaving for same pay but better opp for career growth.
Outside of MSFT? Is there no career growth at all for CSAMs?
Yeah leaving MS. CSAM just wasn’t for me as I didn’t find it exciting and the type of work was bland. Good pay and WLB so it is hard to give that up but I’m not in the rest and vest mode right now. There is a reason why there is a large amount of older (40+) folks that stay a CSAM for a long time. Might boomerang back to MS in a few years to level up or get a bigger comp package.
I agree 100% with all. The CSAM role is a catch all. There are so many gray areas where you have to basically figure it out and the main objectives are: consumption and revenue growth. They say it's not Sales however it is especially done support renewal time where you are expected to generate 18 to 20 percent over last years contract (Sales). However it can be difficult to uphold the agreement with customers who expect timely support and expert guidance when there is a shortage of resources and lack of experience with products from newly hired support engineers. And you as the CSAM is responsible for this experience. Being strategic is the easy part. Keeping that strategy on pace can be difficult.
The interviews are very conversational. Be prepared to answer behavioral questions on how you’ve interacted or handled difficult situations with clients in the past. If the role has technical requirements, then be prepared to share similar examples of your work. All the best!