The interface is horrible now and the selection doesn't seem as good. Interface: too many "features" got added and that makes it slow as fuck to scroll through the shows. The autoplay of trailers, and the extra large cards for Netflix original content in particular makes it really annoying. Overall it's just slower and harder to use than it used to be. Selection: there is some really good Netflix original content, and a few headline big name movies, but after that it's a lot of crap. Used to be I could always find something to watch. Now much less. Few years back I had both Prime Video and Netflix but I almost never watched Prime, always just used Netflix. Now I find I only go to Netflix when I get specific recommendations from people for good shows and I'll go watch them, but if I just want to browse around for something to watch I find it simpler and less frustrating to browse in Prime. I think this is 100% because Netflix got worse and not as much because Prime got better, though it did get better. What's going on Netflix? Lost your edge? Feels like you got a bunch of product managers who got themselves promoted by selling features to management that nobody actually likes. True?
Now calm down Sherlock! Let’s get some Netflix folks to comment on this.
They lost a lot of content. So they are working on a lot of features to “help you discover” (read - push down your throat) their original content. Results are predictable. I hope they don’t go under, since their dvd-by-mail selection is still very good. 🍆
What content did they lose?
Too lazy to enumerate all, Lost and the new Battlestar Galactica for example. One of the driving forces behind Netflix originals is the movie studios to renew or license content to them. 🍆
Now imagine: all that plus ads. 😳
Another Amazon guy trying to sell their product. I still feel Netflix is the best out there. Auto play option keeps you fixated, in case when you are watching a series.
I don't work for prime video. I'm not talking about autoplay of the next episode, that's great. I'm talking about autoplay of the trailers when you cursor over a listing in the main screen. These extra features on the search/browse screen have made it slow and painful to browse the shows and there is no option to turn it off, or any of the other features that have been added that have made it really slow. Just edited my post to make that clear.
This
Only the gods can save us now
Most major players lost a lot of content. It seems like every half shitty channel is trying to roll out their own streaming service. Like biyatch, I am not paying a total of $300 a month to 20 different services to access the same content that I can pirate from the privacy of my own couch. Long live Russian torrent sites
This. Everyone thinks that they can be the next Netflix just because they have 1 or 2 shows people want to watch.
Selection doesn’t seem as good: wat? There are more Netflix originals than I could watch in my lifetime. And I’ve loved most of the ones I’ve seen.
I hear you, autoplay is one of the controversial feature out there. However, that is a very small part of your overall Netflix experience. I use other online streaming services, including - Amazon prime videos, Hulu and of course Netflix. I find Netflix app to be super smooth, great at personalization and recommendation, resuming exactly where you stopped a show, search etc. Many times, Amazon videos resumed my show about an hour back from where I had stopped. Many of the Netflix originals are really good (as evident by Emmy awards this year). Having said that, I do agree that for some people the collection might not be as great as others, mostly because we are in 190 countries now and catering to all kinds of taste will take some time. For instance, I am from India and prefer Bollywood content over anything else, and for this particular category, I find Amazon prime video to have better content. Finally, the feedback is welcome.
You rock! I didn't know that Bollywood content was better on Prime. Might give it a try. Sorry 😅
I agree that PLAYBACK on Netflix is smooth, that's not my complaint. I have no complaint at all with that experience, it works great. I'm saying the browse/search pages are now so slow and cumbersome that I give up in frustration before I find anything worth watching. This has changed the way I use Netflix. If you have a show people are talking about I will watch it because I heard about it elsewhere. I loved Altered Carbon for example. But I would never, and didn't, find it by browsing your content because that experience is so bad now I just don't even try anymore. I literally switched to asking people what they watch these days and then spear fish for that. On any of the other services, prime or Google play or iTunes, I can quickly skim through what's available and decide if I like anything. Even if they don't have the content Netflix has I find and watch whatever they do have. And it's the slowness that I'm talking about. You've added all kinds of popups and animations and resizing of content as I scroll the list the result of which is it's sluggish now. And it's not a single device. I have a Roku in one room, FireTV in another, and the TVs all have your app built as well: it's a pain in the ass now on all of them. For years and years you had a fast interface even on old hardware. It was simple and you could scroll through rapidly to see what was there. Not fancy, but it worked and it was speedy. It honestly feels like you went on a hiring binge and added more features to the page than you should have just to justify the existence of teams and product managers. For example, somebody likely got promoted for making the original content cards oversized but it just reduced how many titles I can see at once and adds no value, and those boxes resize as you scroll through them which is slow and annoying.
Dude, we would love to hire you! The tone death, irrelevant response to customer complaints has been a Microsoft staple for decades. No one is complaining about playback quality - that’s great. But it does me no good if I don’t find anything interesting to watch. The awards for original content are for a few shows only. You don’t have “many” good ones - you have a few shoe cases and a lot of garbage filler. Nothing controversial about auto playback - it’s good for Netflix, trash for customers. It’s incredibly annoying to browse through movies/shows with auto play blaring behind. 🍆 PS: DM me to get you in touch with a recruiter.
Thanks for the offer to join Microsoft, but your TC, no thanks. My apologies on not understanding the core of the complain. There are few channels where we actively look for customer complain and feedback - "Report a problem" feature on Netflix, explicit customer feedback, and Twitter. If you could provide this feedback though one or many of those channels, it would mostly certainly land up in the right ears. Even though I don't directly work with Search team, I would certainly bring this up with engineering. Although, engineers don't generally make these decisions, mostly because lack of feedback data. So far I have only seen single digit complains, and its possible that 90%+ other customers don't have an issue with it.
Damn, that is too bad. I can see you doing a wonderful job of dealing with our customers who got their files deleted by yet another shitty windows update. 🍆
The auto play feature is the worst thing they ever implemented.
It’s about on par with Clippy.
LOL clippy is almost older than I am