Retool lays off customer success, recruiting, workplace teams
Retool laid off 9% of its workforce today; entire customer success manager team, recruiting and workplace teams also impacted.
Sorry to hear that, OP. Hopefully you can bounce back soon, along with everyone else affected. 🫡 TC: 90K
Retool was my dream place to work. Solid product. Alas even best companies have their short coming
Sad part is that we doubled down on hiring even after layoff season began, thinking we could zig when others zagged. Macro hurt us and we're now correcting for our overconfidence
The overconfidence is a sign of poor leadership and capacity planning. Realistically, based on comms with execs, the highest level execs admit they shouldn’t have hired for CS (they don’t believe in its value) beyond a certain point and did it anyway. But building a new function takes a long time to show outcomes, and fundamentally Retool has short-term vision, long-term goals, and no real bridge to get there, beyond becoming an acquisition target.
How many people from each team were laid off?
Not entirely sure. All CSMs and CS managers, almost all recruiting team members, some other workplace staff and maybe a few others from different departments.
Damn
Anyone seen the internal memo? Curious how they framed it
Same old. CEO takes responsibility and admits to being overoptimistic. Deeply sorry he had to do this. This is good for biz, team more aligned with biz needs etc.
Was eng affected? I thought this was a great place. :(
No, though hiring sr. eng has been challenging so most eng is pretty jr/new grad (much cheaper per headcount that way).
Lol they rejected me and I’m not a new grad.
Did they keep anyone on the CS team to manage customers? Or layoff the entire department?
Deployed engineers to enable customers technically, but they were already extremely busy and overloaded and now being asked to do even more.
Op, how’s the team under Deployed engineers?
Sorry to hear that. Looks like they are retooling their business model.