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Have you ever felt that a people manager helps your career progression?
Seriously. Providers should have a requirement of having a discussion with their patients before randomly exposing them to their online test results. While my responses by my provider was "great results" - trying to dissect the actual test results with inline cross reference, webMD and wiki.... I pretty much drove myself crazy. Every provider has a different manner of throwing that stuff out there without context or prior conversation. Then it is like WTF??? IDK. A better customer experience is desired.
I'm in healthcare and I agree. What would you have preferred? Information to help you understand the results, implications, etc?