Tech support career trajectory
Asking for a close sibling (not on blind). He works as a tech support for Workday, troubleshooting for customer who had problems using th software. I'm curious what the upward trajectory look like for such a job and if I should encourage him to switch career.
Shell ghareeb Apr 29, 2022
What level of support are we talking about? Generally tech support has a high chance of getting stuck.
Palo Alto Networks bghhvbj OP Apr 29, 2022
I think the low level one. Customers call them when running into issue(mostly human error) while using Workday software.
Workday lolz May 4, 2022
He should move into TAM/SA/prof services roles when he has some tenure
Palo Alto Networks jhdbenk May 5, 2022
What are those roles?
Workday 555o May 7, 2022
I know one guy I'm aware of moved from support into QA but idk how common that is and I think it took awhile
Reactive technical support is a dead end job. Hard truth. While he’s succeeding at reactive support, recommend he also build some skills around consulting and architecture patterns and practices to parlay his break/fix skills into what large enterprises need more: Proactive, Well-Architected support. Look up AWS and Azure well architected for details. We pay proactive support engineers twice as much as reactive support.
Thanks. My sibling has no tech background and was in hospitality prior to that. He was checking error code from a spreadsheet and follow the troubleshooting steps.