Why are all the telecom companies in the US so freaking shit ? Verizon , ATT, T-mobile, Xfinity etc are all trash. They provide dog shit service , overcharge and just do not give a shit about providing good customer service.
There is no viable competition to incentivize them to change and improve.
Because they lobby the government(FCC) enough to not care
R u being queen ?
They are utilities now.
There is no room for differentiating on quality. It's basically a utility. Also I'd argue with the overcharge part. You have broadband internet to a computer in your pocket anywhere you go. If you are paying to much you aren't shopping enough for a service that fits your need.
Hey can i get a referral for Verizon?
They have no incentive to innovate. All they care is maintaining reveune and finding cost cutting opportunities
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My wife used to work for several of them. They are trash too work for as well