Does anyone on the Bank of America side, specifically consumer, feel that the survey modifier to comp only works in favor of the company? I’ve lost thousands over the years just due to the customer satisfaction modifier that doesn’t really seem all that fair. I know several others in my market alone feel the same way.
It's the same in all consumer banking roles. If you don't want the customer satisfaction modifier leave the branch and enter an office. You will also be leaving the leads that walk in the door and have to build or buy your own book. Everything is risk reward.