Have been a platinum pro customer for a decade and never really had a problem getting good service or upgrades about 80-90% of the time. Now after the airlines implemented card points instead of actual miles to win loyalty I always have 10 people in front of me for every upgrade as a platinum pro member.
did you get the points by flying inside the US? Also tc and yoe
Executive platinum pro max plus ultra extreme. π§βπ³ π
Sorry for your situation. Airlines main business is to sell points. Their side gig is to fly people