I love buying things in Walmart then Amazon because some essential items are cheaper in Walmart., but their mobile app and service sucks. Back to back two issues - 1. Yesterday I went to store for curb side pickup - Walmart app don’t allow me to checkin when I am at store, when I called the store number it’s say no one available for pickup. 2. Today I want to buy a gift card for my friend, I spent 30 min to buy one on Walmart mobile app, none of the transaction were successful, finally I had to buy gift card from Amazon. I feel lot of people want to buy stuff from Walmart, but due to technical glitches your loosing the race. I am pretty sure tech team will be doing great job to remove these kind of issues. I thought of sharing my feedback. Come on Walmart you can do better. #walmart
boomer retail SWE pay sucks, so no one here (in retail) gives af about your feedback
We r mid way combining grocery and general merchandise (u might have noticed in the app starting screen) so essentially all the features r being re-written so u might see something which was there disappear and reappear after couple of weeks. Everyone’s working hard to make the customer experience better. Sorry for the trouble and I think it will be fixed very soon. U can also try in mobile browser if app doesn’t have that feature.
Have you tried Target? Less options and a bit more expensive, but I’ve always like their mobile experience. Great customer service as well.