Who designed the Amazon Echo Buds?
The first run experience of this project is an absolute joke. I normally use AirPods, but mine recently broke, tragic accident đđ I decided to try the echo buds out because they were on discount. Let me run youâll through the first run experience: 1. Open the box, everything looks good. The lid of the case seems like it wonât last long, but theyâre 50 bucks, so ok. 2. Put them in your ears and they play this pre programmed track that you need the Alexa app to register them. 3. You do really need the Alexa app to register them, there is no way to connect a Bluetooth earbuds to your iPhone without the app. I chatted with customer support to verify this 4. I decided to continue and downloaded the app. 5. App starts up, asks me to login, how to pronounce my name. Annoying, I just want to connect my Bluetooth earbuds 6. Suddenly asks me to upload all my contacts to Amazon and sync them. No thank you! Decline that permission. 7. Now when I open the case thereâs a pop up echo buds detected continue pairing. Weâre getting somewhere 8. Setup process starts - they want precise location access. Wtf? I say no. Iâll save you the effort, you have to say yes, if you say no, it will get stuck in a loop. 9. Next permission - recording all calls. Again have to say yes to this permission. 10. It now brings you back to the list of device again and wants you to choose the echo buds (even though it detected the echo buds at the beginning) I got stuck here, restarted my phone, factory reset the buds, but no dice. Still canât pair these Donât know who the PMs and engineers on this are, but this has been a really bad customer experience. Itâs wild that you would ask for such invasive permissions as a customer onboarding step. Have youâll ever used the AirPods? That seamless experience is what we should strive for. All I wanted to do was listen to some music on Spotify. TC: 410k L6 SDE
Nobody in Alexa is surprised by this. Org just makes absolute trash these days. Need a monster culling of leadership and bloat.
Literally the first Alexa Device Iâve purchased. Itâs very simple Apple makes world class products and I should just stick to those.
Amazon = Amazon prime only ! Donât buy anything else.
Whatâs the point of buying prime and then not using the free 2 day shipping đ
𤣠I meant Amazon brand
Amazon hardware is a joke. Always has been, always will be.
The kindle rocks
Fair enough. Havenât had one. Iâve tried and immediately returned the Fire Phone and Fire Tablet. They barely functioned. Gave up on Ring doorbell because it was so high maintenance. Dumped every Alexa device once they started trying to randomly sell me shit when I asked for the weather. Still a fan of my ring alarm system, though.
Lol what a failure
Talk to the Lab126 folks. Your review is fair and the steps you had to follow absolutely do not make sense without context. To add a bit of that missing context (while keeping details confidential)âŚ.the Alexa app workflows you found painful were designed before the Echo Buds. The workflows tried to accommodate (and upsell) specific Alexa features, which in turn required a number of permissions to perform optimally. Having the app be the ingress point for that was and is still a âstrategicâ decision. It pays off for a good portion of the population and it is less painful than described for customers with multiple Alexa devices already in their household. TL DR; there is some reasoning behind this, just not one that makes sense for users like yourself.
Just let me connect a Bluetooth headphones with Bluetooth speakers. So I can have a basic experience.
+1, classic case of some PM/engg lead must have pushed for a sub optimal solution to launch quickly, get their promo and GTFO đđ. And then it's just tech debt which piles on and on for yearssss! đ Ofcourse not tech debt in this case, but you get my point :P
If youâre at amazon why wouldnât u submit this review directly to the team? U know customers would benefit a lot more by that instead.
If you know the manager dm me
You can goto linkedin and search for âAmazon Echo Budsâ and tap people and you should find some team members or mgrs. QA folks can help with pairing I guess.