Why does Amazon anti-fraud team suck?
Noticed tens of obvious fake comments on several Amazon’s picks/choices: same username posting 100s of comments at the same time on the same day. Is there any team monitoring such things in Amazon?
There are in fact multiple teams burning through tens of millions of dollars working on it. But Amazon fails to hire good people and fails to retain average people. It's full of incompetent losers now.
They don't care since they became Ebay in 2018
Managers are idiots without vision and technical and management skills. Except being brown nose, they could not do anything. They like stupid people like them.
The answer is something like this: The teams responsible for that are too lazy to do it, so they delegate to other teams and those teams do the same. The excuse, "That team should handle it, we can't do it because of X". Even if they can do X, they don't mind until we get Sev2/Sev1 issues that affect leadership financially. Also, PBO teams are usually the ones making anti-fraud requests, and since they are not tech oriented, it's easy for them to be fooled by tech teams. It's quite frustrating because most teams are focused so much on features that they really don't care if OE starts to degrade, at the end they get praised by features and for fixes that could've been resolved much earlier but that are fixed until leadership starts putting pressure on it.
I use fakespot.com
Thanks for sharing! But a company like Amazon is expected to have its own anti-abuse/spam team! I believe this is their core business and the solution is really easy 😀
I think they do. I think they will get better over time. Fake reviews piss me off too