The outage could last a month from the start, They'd owe a ton of money for SLA's and have lost the trust of hundreds of customers. https://newsletter.pragmaticengineer.com/p/scoop-atlassian?s=r
Because hedge fund bros don’t use JIRA.
Jira and confluence suck but they still make tons of money. Atlassian can do way worse but without a real competitor companies are going to stick around
You should manage my stock portfolio. You seem to know what you're doing.
I see why the outage hasn't been fixed yet. 🤔 Employees are busy posting snarky comments on blind. Get to work
@microsoft don’t be jelly bro
Because an outage that impacts 0.3% of customers shouldn’t mean the downfall of a company? Lol Disclaimer: our response was not good but the media is overblowing the story.
Altassian literally deleted customer data and have no way to do a per tenant rollback using backups. That's pretty serious. Btw, what media? It's barely covered.
It’s not automated and I agree that’s a shortcoming that needs to be fixed. The media including wherever you read about it lol.
Every company screws up. It affects 0.18% of our customers. Which is unfortunate for them and I sympathize with that but the money we will owe in discounts is literally chump change. You make it sound like no other company has ever been in this situation before. If all customers were affected we could have restored service in hours. The fact that only a small portion were significantly raises the complexity and is something that steps will be put in place to prevent again. I can guarantee we will lose next to no customers from this and the market knows that because 1) This could happen to any SaaS company 2) We will put processes in place to prevent this situation from ever occurring again. Companies that go through incidents come out more resilient after. 3) We have no one that is a remote competitor to our entire product suite which many companies are far too integrated with to ever switch
Lol what? How are either wrong or false? Please provide your counter argument
Why do you have a problem with it?
No problem, trying to understand the dynamics and if there is a problem
Wall Street doesn’t care about outages or security incidents. Look at Equifax
If it was regular outage, that's okay I guess. The problem seems to be loss of customer trust here. I'm interested to see how this plays out in the long term.
No competitors. No effect. Also major players should be hosting these instances onprem. Not sure who these customers in cloud are.