Hey folks, Wanted to get input from the Yelpers here on blind. So my wife has a small business and got her first bad review. What’s the best course of action from here? Could anyone talk more about reviews that speak to business hours, offerings, and policies? The reviewer is upset with the business policies. Any help, tips, playbooks or guidelines would be great! Looking to take the best action in accordance with the product intent. We have read all the guidelines, but still feel confused. Cheers!
Thanks for the information. I’ll ask her to respond to the review and request a decal. Cheers!
You can try report it and it’ll be taken out if there’s legitimate reason
Thanks for the insight. I’ll take your feedback onboard.
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Best practice is to reply to the review politely and explain the situation. Responding to reviews can go a long way. Negative reviews will happen, just offer a consistent positive experience to collect good ones. If she doesn’t have a find us on yelp decal she can request one and put it in her shop which will help organically collect more reviews
So we looked into this further. Her business is a healthcare/medics office and any details will violate HIPAA compliance. What’s the correct action here? Here’s an example of a HIPAA compliant response: “We are sorry about your experience at our organization. We are committed to providing the best patient care experience. Please feel free to contact us at [contact person/information].”