I have been applying to Account Management, Renewal Specialist, and Customer Success Manager type roles over the past 18-months without success. Few interviews, no offers. Y.O.E: 6 I would appreciate any feedback on aspects of my resume that may be holding me back. Thank you in advance! #resumereview
You need some hardcore numbers to support these bullet points. It definelty needs works…for example, “managed and successfully closed a pipeline of opportunities.” Okay, that’s cute, but how many? How large were your deals? What was your conversion ratio? Beef it up and it should help. G luck!
I took the evening and made edits based on feedback from the comments. Personally, I believe it is a vast improvement, but nothing is perfect. Please do not hesitate to suggest further changes!
“Actively reached out to clients for contract renewals” bullet could be much better. Did you create and implement a new messaging strategy that others on the team adopted? Creating or implementing a new process would be a better framing than the current.
In your initial resume, you have your title as Enterprise AM, but the bullet states that you had a portfolio of MidMarket accounts. One of these things is incorrect, and I'm guessing you practiced a little title inflation to get there. If you were truly a MM AM, don't lie about your title. That will come out and it won't be a good look. Additionally, the way you call out your revenue achievements is odd. Most Enterprise software organizations measure performance in ARR or annual revenue. That "$9381" figure feels both oddly specific and not informative. What was the total spend on the account? What was the contract size? Were they not committing to an annual contract but just paid $9381 once? In general at the Enterprise level, $10k doesn't feel like an impressive enough achievement to be specifically called out on a resume. If it is impressive for your company, you'll need to give the context as to why it is impressive. Was $9381 the largest deal of the quarter for your team? Did it exceed a target or goal? Help the reader understand why they should be impressed by that amount. Lastly, it would be helpful to say more about the types of accounts you supported. Best would be naming some example customers, but if you don't want to name any, you should at least describe the industry or region or size of them. Hiring managers will want to know more about the type of work that you did and the types of customers you worked with. Mentioning deal size/account size, average deal cycle, and roles you sold into (e.g. CTO, CISO, VP of IT, etc.), to know who you have experience working with, are helpful as well.
Thank you for your feedback! I am truly an Enterprise Account Manager in my current role, but the company itself states that we work with Mid-Market accounts. I also find this confusing and somewhat deceptive, but I would not think about inflating my title. I can absolutely see as well how some of the figures provided may still seem superfluous without further context. I will work on that. And great call out on the types of accounts I work with. I will add some details that help paint a better picture of the types of clients I work with.
brilliant feedback
without numbers, this wouldnt pass the screen. include YOY, vs plan ect and even $ figures.
18 months no success is seriously concerning. You need more stats on that shit, and you need to apply to a hundred jobs a day. Cmon man
OP - your edited version is at 50% imo. Numbers and percentages are definitely good. Your each bullet points should also mention WHAT, WHY AND HOW. Meaning WHAT did you accomplish (numbers and % will go here), HOW did you do it (i.e. tools/services, communication skills, etc. used) and WHY (what was the purpose) After you have done that, make sure your alignment is perfect on both left/right and top/bottom margins. Utilize every millimeter of the page. You can use ruler as well. Go through each bullet point over and over again and make sure they are grammatically and syntactically correct and work wise they make sense. Its ok to fake it, but it should at least make sense in terms of the work that is required in your field. After that, give it to dear grammarly to scan for any grammatical mistakes. You'll be amazed with the results you see. Try to incorporate every single keyword used in job descriptions posted out there in your field. save the resume in pdf format with proper name such as Resume - Barry Allen or Resume_Barry_Allen, etc. Create different versions of it if necessary Also if you can somehow blend in analytics with sales, you are a hero in the eyes of recruiters. Hope this helps, feel free to dm. Good luck!
I concur
Thank you! This is really constructive and gives me clear goals to work on and areas of improvement. Can't tell you how much I appreciate it.
I’ve reviewed hundreds of resumes. The ones that get my attention are those that tell me what I need to know in under 10 seconds. That means some kind of summary statement at the top with specific call outs of what distinguishes you vs others in your field. I also want to see some personality so I know you aren’t boring. This can be a brief reference to interests, passion projects, or volunteer experience.
DM for SAP and anyone else for a referral!
Thank you for the continued review and recommendations. Hopefully this will be a (mostly) final copy, save for a few edits I am sure are needed that I have not caught.
Core skills section sucks. You've put so many generic and also non-measurable skills that it's sad. You should show your skills through your resume bullet points, not just list them.
Thanks for the constructive feedback!