I sat at my window in desperate anticipation of a package today. "Is that the truck?" No. "Ooo! Another sound? Is that the truck?" No. Basically, I had no life and acted like a 5 year old the day before Christmas. Then, I get a notification. "wE attEmPted DeLIveRY!". They hadn't. I called FedEx. Surely, they can arrange for me to pick it up from their store (possibly not today, but at least tomorrow). Nope. Nada. The best they can do is "we'll file a complaint to make sure it doesn't happen again." I'm hopping mad, so I make like a toad and hop online to see if the internet has any other suggestions. Turns out, this is pretty standard practice for FedEx. They consistently have employees that mark items as delivered without ever showing up to the house. Seriously, FedEx, what gives?
It's not standard practice at FedEx, or any other delivery company. FedEx deliver over 3 billion packages per year. If you read 100,000 complaints about this which you absolutely didn't, it would still only be 0.003% of deliveries. You just had a bad experience, you'll get over it.
only on blind is someone's most friday excitement a fedex truck
Happens with multiple carriers, including USPS. FedEx one time listed a package as delivered and even listed it as left by front door - but it didn't show up until the next day Also got the fake attempted to deliver notice as well which is super annoying because those are signature required. You WFH and they don't show then what, you probably know employers including Amazon are limiting WFH these days
They don't even try residential deliveries anymore. All resources being spent in getting smbs and big business customers and firing people. Residential customers have the least roi and Amazon has already taken a good chunk of that.
Hard to see how FedEx can get business customers if it can't offer them good delivery service to their residential customers There's not a lot of contracts being "FedExed" between businesses anymore, like in the 80s and 90s. People use email and DocuSign now.
FedEx is run by dinosaurs. They are only now exploring e-commerce as if they are doing some big transformation. By the time they turn around, they will be positioned for bankruptcy.
The top priority is profit for the shareholders, not quality of service. And you probably talked with a contractor about a completely different contractor who is probably completely judged by the number of attempts he puts in the system and not actually delivering packages
It happened with Amazon Prime too more than a couple of times with me. I had to work woth customer service
I have this exact issue, specifically with FedEx. Fuck FedEx.
Thank you