Assesment of dev vs ops

There is so much friction between developers at Concur sap and Kevin Evans' org. Service management are really easy to get along with. They are the exception. They just want the servers to keep humming along happily. Delivery architecture... We are mandated to use deployhub, so we will. But it would have been good if you'd gathered requirements before building. And if you could support windows os, it's a second class citizen, but we have hundreds of windows web, midtier, and backend job servers, and tons of windows boxes to run our 30,000 databases. Just addressing the easy case and saying done isn't good. Logging service This team has one job - collect logs - and their customers are developers. They continually break multiple teams imposing changes, usually doing qa and prod at the same time. That's... Just not how your do it. You change it in qa, wait and see the impact, then change it in prod after assessing and addressing that impact. That's why we have qa! It's not just for developers. If you have something in the qa environment and your can test your change there, use that opportunity. And stop yelling at your customers. It's really bad. AWS It's designed to be easy to use. The 3 places where concur is successful with AWS are platform, core services, and t2. They are in their own single tenant account and ignore concur stuff as much as possible. Concur has made 4 different attempts to impose concur stuff on top of AWS. They're all failures, but... the same teams keep trying the same stuff over and over. Legacy AWS. AWS 2. AWS 3. AWS 4 (current). Why can't we just... Use AWS? If this is about billing... We have these tools we sell to customers to manage invoice approval or expense reporting. Managing employee spend *is what we do*. Instead of forcing devs to use concur AWS... Why don't we use AWS directly and invent concur cloud invoicing and be the pilot customer for it? The ops teams have a proven track record of not getting this right. The spend dev teams have a proven track record of managing employee spend programs. Connect the dots....