Tech IndustryFeb 11, 2022
Newmapreduce

Why DoorDash should be more like Amazon

Imagine you search for "webcam" on Amazon and instead of getting a list of products, you get a list of stores that sell, among a ton of other stuff, webcams. You now have to open one of these stores and *scroll* through their huge menu of products until you find webcams sold by the particular store you opened. You don't see any ratings on the webcams they sell - the only rating you see is for the store itself. How frustrating of an experience would that be!? You just want to find a good camera that has all the features you are looking for and has good reviews. You don't care about which store it come from. If I want tacos, I want to see a list of tacos when I search for the dam thing on DoorDash - not a list of restaurants! I don't want to open each restaurant one-by-one and scroll through their menu (I can't even search the menu!) to find what the tacos look like. And I want ratings on each listing of tacos. I don't care much about which restaurant it comes from - most of the info I need will be baked into the taco rating itself and I can use the restaurant rating as an additional cue. Also specific food suggestions would be amazing. The food discoverability on the app sucks majorly leading me to keep defaulting to the same few items I have ordered in the past. If I want to try something new it's going to be an hour long research project. DoorDash should know what I like by know, why not give me suggestions? I mean specific menu item suggestions - not restaurant suggestions. What do you think? Do you find it hard to discover new food? Do you find DoorDash and other delivery apps' user experience frustrating? Or are you okay with the status quo? Also adding a poll for restaurant vs menu-item based search. * typo in poll: reactants = restaurants #takeout #food #FoodDelivery #doordash #ubereats #postmates #grubhub #recommendation #delivery

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AMD kUED54 Feb 11, 2022

I agree with you, as a user I see how that could be more useful

Exact Sciences Lybi17 Feb 11, 2022

This makes sense in the context of one user ordering one item but not really for a group order wherever everyone has to order from the same restaurant

Apple broke.tech Feb 11, 2022

Bad idea - what happens if you order 10 items, each from a different restaurant. the door dash driver would have to go to 10 restaurants and wait 10-15 mins at each restaurant just to pick up your order. So 15*10 = 150 mins (~2.5 hours) would have to be spent just on your order alone. Given the minimum wage per hour is 15$. That would mean the delivery fee for an order of 100$ might be 40$. OP would cancel the order seeing the bill

DoorDash theother1b Feb 11, 2022

Hey Genius I canโ€™t believe you thought of that. Wow what a miracle! We will be a trillion dollar company now, do you want royalties for that idea ?

Virta Health s73hfw Feb 11, 2022

I agree op. There should at least be a chiclet which shortcuts to the item. Some restaurants have 300 items in a single category so it takes forever to find what I'm looking for

Cisco JimIngles Feb 11, 2022

People don't search for food item they search for category